returns & exchanges


We have unwavering confidence in the quality of our products. If, for any reason, you are not satisfied with your purchase, rest assured that we offer free returns & exchanges, ensuring you can shop with peace of mind. Provided that your boots remain unworn, and your return or exchange request is made within 30 days of delivery, you will receive complimentary returns and exchanges.

LAST CALL: Please note that all products marked Last Call are excluded from the above exchange policy. Last Call products are sold at significantly reduced prices, have limited stock, and are being discontinued. Last Call products are exchange only. Any return requests for these products will incur a $25 restocking fee, which will be deducted from your refund.


‘Tis the season of giving, and we want to ensure your satisfaction. Our Holidays return policy is designed to provide you with extra flexibility during the busy holiday season. For a worry-free shopping experience, we have extended our return window for the Holiday Season.

Here are the details:

  • All orders placed between now and December 15th will benefit from an extended return/exchange window. You’ll have until January 15th, 2024 to initiate returns/exchanges.
  • For all orders placed after December 15th, our regular return window of 30 days will apply.

In case these return windows don’t quite work for you, we’ve got you covered – We offer gift cards that never expire, providing you with the flexibility to use them whenever suits you best!


If you think that you've ordered the wrong size, we recommend reviewing our boot fit guide before initiating an exchange.

Finding the right fit for your boots is essential for comfort and functionality. Here's a guide to ensure your boots fit just right:

  • Ease of Entry: Put the boot on and listen for a subtle "pop" as your foot slides into place.
  • General Fit: Boots should not be too loose or too tight on your foot. The ideal fit is snug (but not tight) around the entire foot.
  • Heel Lift Check: Confirm there is some heel lift, indicating a proper fit. However, it shouldn't be excessive.
  • Toe Room: There should be enough room to comfortably move your toes. Avoid a fit that squeezes your toes, which can cause discomfort over time.
  • Width: Pay attention to the width of the boot; it should match your foot width. Avoid excessive tightness, especially in the ball and instep areas.
  • Walking Comfort: Walk around to confirm overall comfort and fit. Pay attention to any pinching, rubbing or discomfort during movement. Be sure to do this on a soft surface to prevent scuffing the bottoms. This ensures they stay in pristine condition in case you need to make an exchange.

Remember, the best-fitted boots should feel snug, providing support without being overly tight. Consider these factors to ensure your boots offer comfort and functionality for extended wear.

submit a return or exchange request

To initiate a return or exchange, click the "Start Return or Exchange" button below. You will need your order number and email address.


We offer the following refund methods:

  • Refund to the original payment method
  • Refund to store credit

Gift cards and custom made-to-order products cannot be returned.


If you still have questions about returns or exchanges, please feel free to contact us.

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